Refund policy

30-DAY FREE RETURNS

You have 30 days from the day your order arrives to send it back, for any reason. You do not have to tell us why.

We pay the return shipping. Email us at contacto@cevorax.com and we will send you a prepaid return label. Returning a Cevorax costs you nothing.

What we ask

Send back the mask and the charging cable. Normal signs of having tried it are completely fine — that is the point of a 30-day trial. We cannot accept an item that has been damaged beyond ordinary use.

Please contact us before sending anything back, so we can get you the prepaid label and tell you where to send it.

Damaged or wrong item

Check your order as soon as it arrives. If it is defective or damaged, or if you received the wrong item, contact us right away and we will replace it or refund you in full — whichever you prefer.

Refunds

We will let you know as soon as your return reaches us. Once it is approved, the refund goes back to your original payment method within 10 business days. Your bank or card issuer may need a few extra days to post it.

If more than 15 business days have passed since we approved your return and you still do not see the money, contact us at contacto@cevorax.com.

Exchanges

The quickest way is to return what you have and place a new order.